【招聘】阿堤哈德航空 Online Community Specialist
阿堤哈德航空 Online Community Specialist
Location: Abu Dhabi, AE
中英文皆流利。
✓Synopsis
We are looking for an Online Community Officer to join our lively, bubbly and extremely hard working team. The ideal candidate must be capable of working under minimum supervision, using their own initiative to achieve a ‘win-win’ solution, make prompt decisions and solve guest issues.
✓Accountabilities
-Ensure that all Etihad social channels and forums are monitored using creative responses and providing best in class customer service with all interactions responded to in a 15minute SLA
-Develop strong relationships with key Guests in order to develop loyalty to the Etihad brand and retain their business
-Conduct investigations by e-mail, telephone or personally with departments and stations in respect of Guests feedback and assess the information obtained to generate an appropriate response
-Analyse first response outcomes and recommend procedures to improve service recovery, investigative methods and prevent future reoccurrence
-Identify trends and hot topics relevant to the opportunities within the Online Social Media community to optimize and raise the reputation of Etihad, as well as drive sales leads, awareness and engagement
-Share Guest feedback in a positive way with key stakeholder to identify and inform opportunities to improve standards and procedures, to promote Etihad as a caring airline
✓Education & Experience
Minimum Diploma (2 years or more)
Minimum of 3 years of work experience In Customer Experience/ Community Management role
Excellent Communication Skills
Strong sense of social media trends and community building
About Etihad Airways
To apply, visit https://careers.etihad.com/job/Abu-Dhabi-Online-Community-Specialist/571355122/
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