【招聘】客户服务专员/Customer Service specialist；Key Duties and Responsibilities:

● Builds relationship with allocated customers

● accepts all orders (from customer or overseas office) and processes them for handover to Operations

● proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution

●Provides spot quotations and closes contract

●Takes and handles customer inquiries, e.g. Track and Trace

●Reviews reports (generated by the Performance Reporting & Exception Specialist) and sends them to the customer

● Takes and registers all customer complaints

●Drives solution of customer complaints by solving it directly or assigning tasks to other function

●Acts as first contact point for customer claims; supports customer in notification and reception of claims, provides claims documents, collects required documents from claimant and hands over to specialized claims handlers when documents are complete

●Take and processes customer feedback and asks for CS related feedback (e.g. follow-up on complaint handling)

●Collaborates closely with Operations and other departments for smooth handling of shipments and continuous updates Qualifications, Skills and Experience:

●At least year experience in Freight Forwarding

●Two to five years of experience of Customer Service

●Fluent Chinese and English

●Commercial attitude

Email: Sara.Joseph@dhl.com

Website: www.dhl.com